Contractors can become an essential part of your business, providing specific expertise for one-off projects or ongoing, reliable support, without the overhead associated with full-time employees.

Project Management is the art and science of getting sh*t done (on time and on budget). But it’s not top of mind for most solopreneurs, small business owners, and creators. Isn’t PM something only big businesses need?

After attending to hundreds of emails during several launches, here are my top 5 customer service lessons for online educators.